Shipping and Delivery

Shipping and Delivery

Delivery Options

After placing the order, we need 2-3 workdays to prepare the goods. After the preparation, the package will be sent out according to the customer's choice of logistics.

At present, our website provide two following courier services for users to choose:

  1. EMS.

The courier service is available and convenient, and the parcel will be delivered after 10-25 days. During peak transportation period, the time frame of the transportation could be extended for unavoidable factors.

Shipping costs : calculated by weight rate(First weight is 0.1kg, First weight value is 4.0 £.  Additional weight is 0.05)

  1. DHL.

The courier service is fast but expensive. In general, the package can be delivered to the customer within 5-10 days after shipment.

Shipping Costs:

Shipping Method  EMS   DHL

First Weight (kg)   0.1   0.4

First Weight Price (£)  4   15

Additional Weight (kg)   0.05   0.2

Additional Weight Price (£)   0.5   2.5

Note: Additional postage will be charged if your delivery address is listed as a remote or rural location. See detailed information on the FAQ page.

 

After the package is handed over to the logistics company, we will inform the customer by email, so that the customer can track the logistics information on the website https://www.17track.net/en.

Our customer service staff will inform you by mail if they cannot deliver to designated address.

If your package fails to deliver within the frame time, our website will compensate part of customer’s losses;

If the customer's addresses are not consistent with post code or other conditions resulting delayed shipment, all losses shall be liable for customers.

Delivery Information

Some necessary work flows of delivery are as follows:

1 Choose suitable delivery option for your packages; EMS is default if you didn’t designate a express company.

2 Your order will be shipped from the warehouse. Every customer will receive courier numbers after shipment.

3 An order shipped through EMS will be shipped to the local post office. One could contact the local post office with the courier number from us for more detailed information if you would like to get the parcel ASAP.

4 An order shipped through DHL will be delivered to customers directly, and one could contact the local DHL with the courier number from us for more detailed information.

Free Shipping

Items marked “Free Shipping” will ship via EMS to destinations. No exceptions.

 

Copyright © 2013-present Magento, Inc. All rights reserved.